Tag: digital transformation

AI-Mediated Conversations

By KatalinFeherFulbrighter

CASE STUDY BY BEHAVIORAL SIGNALS AI-Mediated Conversations (AI-MC) Redefine Bank’s Revenues Through its Call Center Like several other banks in the EU reeling from the impact of the 2009 financial crisis, our client Bank (name withheld for confidentiality) had to take measures to restructure the non-performing loans under a parliament-approved securitization scheme. The Bank uses its…